How you get paid: online or pay-in-person

Per activity, you choose how the customer pays.

Option 1: Online, full price up front

The customer pays the full price on Turinity at the time of booking. We hold the funds, handle refunds, and send you one payout per month with an automated payout report and a commission invoice.

• Charge timing: the card is charged 72h before the activity enters its non-refundable window. Last-minute bookings are charged at booking.
• Currency: payouts are in the activity's currency, no conversion on your side.
• Refunds: handled by us. If a refund affects a booking that was already paid out, we deduct it from your next payout.

Option 2: Deposit online, balance in person

The customer pays a deposit on Turinity at the time of booking and pays the rest to you on the day. The deposit amount is set in your operator agreement.

• Charge timing: the deposit is charged 72h before the activity, same window as Option 1.
• Payouts: you do not receive a separate monthly payout for these bookings. The deposit covers what we are owed per your agreement, and you collect the balance directly.
• Refunds: if the customer cancels within the free window, we refund the deposit.

Which one to pick

Online is simpler operationally: the customer arrives paid in full and reconciliation is a single monthly file. Pay-in-person is useful if you already take card or cash on site and prefer to keep that cash flow on your side. You can mix models across activities.

Commissions and invoicing

Commission rates are negotiated per operator and live in your contract. Each payout cycle you receive an invoice for the sales commission Turinity earned that month. The rest, your share of the bookings, is the amount we transfer to your PayPal or bank account.

Operators in the Canary Islands see IGIC 7% included on the commission line. Operators outside the Canary Islands receive an exempt invoice with the legal note per Art. 17.Uno.1° Ley 20/1991.